CENTENE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are now processing normally.

Incident Report for Payer Notifications

Resolved

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
As of 7/2/2026, 4:05:00 PM we are seeing successful transactions. We are considering this issue resolved.
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jul 02, 2026 - 17:46 EDT
This incident affected: SUPERIOR HEALTHPLAN, MANAGED HEALTH SERVICES - WI, PEACH STATE HEALTH PLAN, SUNFLOWER STATE HEALTH PLAN, ALLWELL, CENTENE, BUCKEYE COMMUNITY HEALTH PLAN, CALIFORNIA HEALTH AND WELLNESS, CELTICARE HEALTH PLAN, CENPATICO BEHAVIORAL HEALTH, ILLINICARE HEALTH PLAN, KENTUCKY SPIRIT HEALTH PLAN, SUNSHINE HEALTH, SUNSHINE STATE HEALTH PLAN, ABSOLUTE TOTAL CARE, COORDINATED CARE, HOME STATE HEALTH PLAN, LOUISIANA HEALTHCARE CONNECTIONS, MAGNOLIA HEALTH PLAN, MANAGED HEALTH SERVICES - IN, AMBETTER, GRANITE STATE HEALTH PLAN, HNNC, BRIDGEWAY HEALTH SOLUTIONS, and CENTENE CORPORATION.