BLUE CROSS COMMUNITY OPTIONS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jan 14, 2026 - 11:18 EST

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing Invalid Response errors.
Customers are receiving AV07/VT06_036 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jan 14, 2026 - 10:33 EST