Multiple Payers - BCNJC, HORIZONBCBSNJ_WEB, 22326, HORIZONNJHEALTH_WEB, BRAVEN HEALTH, BRAVENHEALTH_WEB - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 16, 2025 - 21:43 EST

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Nov 16, 2025 - 05:07 EST
This incident affected: HORIZONNJHEALTH_WEB, BRAVEN HEALTH, HORIZONBCBSNJ_WEB, BCNJC, and 22326.