Multiple Payers - PASSPORT HEALTH PLAN BY MOLINA HEALTHCARE, MUTUAL MEDICAL, MOLINA HEALTHCARE OHIO, MOLINA HEALTHCARE TEXAS, MOLINA ILLINOIS, MOLINA COMPLETE CARE OF ARIZONA MEDICAID, MOLINA HEALTHCARE IDAHO, FIRST CHOICE HEALTH NETWORK, HARBOR HEALTH...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jan 20, 2026 - 10:08 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with timeouts.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jan 20, 2026 - 07:36 EST
This incident affected: FIRST CHOICE HEALTH NETWORK, MOLINA HEALTHCARE MICHIGAN, PASSPORT HEALTH PLAN BY MOLINA HEALTHCARE, MOLINA HEALTHCARE OHIO, and MOLINA ILLINOIS.