Multiple Payers - PREMERA, BCAKC, BLUE CROSS OF WASHINGTON AND ALASKA (PREMERA), PREMERA DENTAL - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Oct 27, 2025 - 13:52 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts.
Customers are receiving timeout errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Oct 27, 2025 - 11:28 EDT
This incident affected: PREMERA.