CENTENE - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 06, 2026 - 12:19 EDT

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 05, 2026 - 01:03 EDT
This incident affected: SUPERIOR HEALTHPLAN, MANAGED HEALTH SERVICES - WI, PEACH STATE HEALTH PLAN, SUNFLOWER STATE HEALTH PLAN, ALLWELL, CENTENE, BUCKEYE COMMUNITY HEALTH PLAN, CALIFORNIA HEALTH AND WELLNESS, CELTICARE HEALTH PLAN, CENPATICO BEHAVIORAL HEALTH, ILLINICARE HEALTH PLAN, KENTUCKY SPIRIT HEALTH PLAN, SUNSHINE HEALTH, SUNSHINE STATE HEALTH PLAN, ABSOLUTE TOTAL CARE, COORDINATED CARE, HOME STATE HEALTH PLAN, LOUISIANA HEALTHCARE CONNECTIONS, MAGNOLIA HEALTH PLAN, MANAGED HEALTH SERVICES - IN, AMBETTER, GRANITE STATE HEALTH PLAN, HNNC, and BRIDGEWAY HEALTH SOLUTIONS.