Multiple Payers - BCBS RHODE ISLAND, BCRIC - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 26, 2025 - 07:07 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors.
Customers are receiving AV01/VT05_035 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Nov 25, 2025 - 13:16 EST