Multiple Payers - FREEDOM HEALTH PLAN, OPT-OPTIMUM HEALTHCARE INC., FRH-FREEDOM HEALTH INC. - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 14, 2025 - 09:52 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Nov 14, 2025 - 00:54 EST
This incident affected: FREEDOM HEALTH PLAN.