FLORIDA BLUE - Multiple Transactions - Eligibility and Benefits Inquiry, Health Care Services Inquiry and HCSR Detailed Auth/Referral transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Feb 04, 2026 - 02:51 EST

Update

We are seeing Eligibility and Benefits Inquiry, Health Care Services Inquiry and HCSR Detailed Auth/Referral transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Feb 04, 2026 - 00:48 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Feb 04, 2026 - 00:46 EST
This incident affected: FLORIDA BLUE and OTHER BLUE PLANS.