DORADO - Multiple Transactions - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jul 06, 2026 - 11:28 EDT

Update

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036/AV07 errors.
Customers are receiving Gateway errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Jul 04, 2026 - 01:17 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036/AV07 errors.
Customers are receiving Gateway errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Jul 04, 2026 - 01:16 EDT
This incident affected: Santa Clara Family Health Plan, MARYLAND MEDICAID, and Premier Health.