Multiple Payers - AETNA, ALLINA HEALTH, AETNA BETTER HEALTH - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Void and HCSR Update transactions are curren...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted May 18, 2026 - 14:04 EDT

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Void and HCSR Update transactions failing with AAA*42/AV07 errors.
Customers are receiving AAA*42/AV07 errors.
Next Steps and ETA for resolution:
We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 18, 2026 - 11:37 EDT
This incident affected: AETNA and ALLINA HEALTH.