REGENCE - ALL - All transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Mar 26, 2026 - 19:02 EDT

Identified

We are seeing all transactions failing with timeout errors.
Customers are receiving VT05_035/AV01 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Mar 26, 2026 - 18:18 EDT
This incident affected: REGENCE BLUESHIELD OF IDAHO, REGENCE BCBS OF OREGON, REGENCE BLUESHIELD, REGENCE BCBS OF UTAH, BRIDGESPAN HEALTH COMPANY, and ASURIS NORTHWEST HEALTH.