HCSC - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors.
Customers are receiving Invalid Response errors.
Next Steps and ETA for resolution:
As of 6/29/2026, 1:00:00 AM we are seeing successful transactions. We are considering this issue resolved.
We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes.
Availity continues to monitor for resolution.
Posted Jun 29, 2026 - 04:15 EDT
This incident affected: BCBSMT, BCBSIL, BCBSNM, BCBSOK, BCBSTX, BLUE CROSS COMMUNITY CENTENNIAL, OTHER BLUE PLANS-BCBSIL, OTHER BLUE PLANS-BCBSNM, OTHER BLUE PLANS-BCBSOK, OTHER BLUE PLANS-BCBSTX, BCBS MONTANA, and OTHER BLUE PLANS-BCBSMT.