FLORIDA BLUE - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving timeout errors.
Next Steps and ETA for resolution:
As of 8/18/2026, 3:40:00 AM we are seeing successful transactions. We are considering this issue resolved.
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Aug 18, 2026 - 06:01 EDT
This incident affected: FLORIDA BLUE and OTHER BLUE PLANS.