CORPORATE BENEFIT SERVICES OF AMERICA (CBSA) - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 21, 2025 - 09:30 EST

Update

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving VT06_036 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Nov 20, 2025 - 20:50 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving VT06_036 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Nov 20, 2025 - 20:49 EST
This incident affected: CORPORATE BENEFIT SERVICES OF AMERICA (CBSA).