ATRIO HEALTH PLANS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jun 18, 2026 - 18:19 EDT

Update

We are seeing 270 and 276 transactions failing with timeout errors.
Customers are receiving VT05_035 and AV01 errors.
Next Steps and ETA for resolution:
There is no after hours support for this payer. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jun 13, 2026 - 23:45 EDT

Identified

We are seeing 270 and 276 transactions failing with timeout errors.
Customers are receiving timeout/timeout errors.
Next Steps and ETA for resolution:
There is no after hours support for this payer. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jun 13, 2026 - 23:43 EDT