BLUECROSS BLUESHIELD (BCBS) OF HAWAII - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42/timeout/No Response Received errors.
Customers are receiving AAA*42/VT05_035 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Apr 13, 2026 - 14:27 EDT
This incident affects: BLUECROSS BLUESHIELD (BCBS) OF HAWAII.