Multiple Payers - TRICARE WEST REGION, PGBA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts.
Posted Oct 13, 2026 - 11:57 EDT
This incident affects: TRICARE WEST REGION and PGBA.