GEISINGER HEALTH PLAN - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Dec 26, 2025 - 23:33 EST

Update

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Dec 16, 2025 - 15:48 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AR02 errors.
Customers are receiving AR02 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Dec 04, 2025 - 07:44 EST