HCSC - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Mar 21, 2026 - 02:54 EDT
This incident affects: BCBSMT, BCBSIL, BCBSNM, BCBSOK, BCBSTX, BLUE CROSS COMMUNITY CENTENNIAL, OTHER BLUE PLANS-BCBSIL, OTHER BLUE PLANS-BCBSNM, OTHER BLUE PLANS-BCBSOK, OTHER BLUE PLANS-BCBSTX, BCBS MONTANA, and OTHER BLUE PLANS-BCBSMT.