TRICARE WEST - Claim Status Inquiry - Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Aug 21, 2026 - 18:18 EDT

Update

We are seeing Claim Status Inquiry transactions failing with AV07 errors.
Customers are receiving 999 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jul 25, 2026 - 06:14 EDT

Identified

We are seeing Claim Status Inquiry transactions failing with E1:484 errors.
Customers are receiving E1:484 errors.
Next Steps and ETA for resolution:
We received a notice from our trading partner that this payer is experiencing issues. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Dec 18, 2025 - 17:25 EST
This incident affected: TRICARE WEST.