Multiple Payers - 60054, AETNA, ALLINA HEALTH, TEXAS HEALTH, SUTTER HEALTH AETNA, BANNER HEALTH, INNOVATION HEALTH - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid responses.
Customers are receiving AV07 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 01, 2026 - 09:29 EDT
This incident affects: AETNA, 60054, TEXAS HEALTH, SUTTER HEALTH AETNA, BANNER HEALTH, ALLINA HEALTH, and INNOVATION HEALTH.