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Multiple Payers - HUMANA, HUMANA, HUMANA LONG TERM CARE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions are experiencing intermittent failures.
We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42/timeout errors. Customers are receiving AAA*42AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Posted Apr 14, 2026 - 15:21 EDT
Identified
We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42/timeout errors. Customers are receiving AAA*42AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Posted Apr 14, 2026 - 13:54 EDT
This incident affected: HUMANA LONG TERM CARE and HUMANA.