Multiple Payers - HUMANA, HUMANA, HUMANA LONG TERM CARE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 14, 2026 - 16:49 EDT

Update

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42/timeout errors.
Customers are receiving AAA*42AV01 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 14, 2026 - 15:21 EDT

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42/timeout errors.
Customers are receiving AAA*42AV01 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 14, 2026 - 13:54 EDT
This incident affected: HUMANA LONG TERM CARE and HUMANA.