Multiple Payers - BLUE CROSS MEDICARE ADVANTAGE, BLUE CROSS COMMUNITY OPTIONS - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 13, 2026 - 11:08 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout/Invalid Response/Blank Response errors.
Customers are receiving AV01/AV07/VT05_035/VT06_036 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 13, 2026 - 09:46 EDT