Multiple Payers - TRICARE WEST, TRICARE WEST REGION, PGBA - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jun 10, 2026 - 06:34 EDT

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with Timeout/No Response Received errors.
Customers are receiving AV03/VT07_037 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jun 10, 2026 - 05:48 EDT
This incident affected: TRICARE WEST.
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