Multiple Payers - 62308, CIGNA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Invalid Response errors.
Posted Sep 19, 2026 - 22:05 EDT
This incident affects: CIGNA and 62308.