Multiple Payers - MERCY CARE, HAPMC, Blue Cross of Idaho, Independence Administrators, BCBS NEW YORK WESTERN, KAISER FOUNDATION OF MID ATLANTIC, LA CARE HEALTH PLAN, VIVA - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 02:12 EDT

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Oct 18, 2025 - 22:30 EDT