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Multiple Payers - AETNA BETTER HEALTH KENTUCKY, AETNA BETTER HEALTH, MERCY CARE ARIZONA, Aetna Better Health (IL), ABHLA - 270/278 - Eligibility and Benefits Inquiry and Health Care Services Inquiry B2B transactions are currently unavailable.
We are seeing Eligibility and Benefits Inquiry and Health Care Services Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Posted Mar 28, 2026 - 02:44 EDT
This incident affects: AETNA BETTER HEALTH KENTUCKY, AETNA BETTER HEALTH, MERCY CARE ARIZONA, Aetna Better Health (IL), and ABHLA.