Multiple Payers - 60054, AETNA, ALLINA HEALTH, BANNER HEALTH - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted May 07, 2026 - 11:50 EDT

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 07, 2026 - 10:43 EDT
This incident affected: AETNA, 60054, BANNER HEALTH, and ALLINA HEALTH.