Multiple Payers - CIGNA, Cigna Healthcare-Medicare Advantage, 62308 - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Dec 02, 2025 - 17:59 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Dec 02, 2025 - 13:30 EST