CENTENE - Multiple Transactions - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Oct 16, 2026 - 01:29 EDT

Identified

We are seeing Eligibility and Benefits Inquiry, HCSR Detailed Auth/Referral and Claim Status Inquiry transactions failing with timeout errors.
Posted Oct 16, 2026 - 01:12 EDT
This incident affected: CENPATICO BEHAVIORAL HEALTH, ABSOLUTE TOTAL CARE, AMBETTER, BRIDGEWAY HEALTH SOLUTIONS, BUCKEYE COMMUNITY HEALTH PLAN, CALIFORNIA HEALTH AND WELLNESS, CELTICARE HEALTH PLAN, CENTENE, COORDINATED CARE, GRANITE STATE HEALTH PLAN, HOME STATE HEALTH PLAN, ILLINICARE HEALTH PLAN, KENTUCKY SPIRIT HEALTH PLAN, LOUISIANA HEALTHCARE CONNECTIONS, MAGNOLIA HEALTH PLAN, MANAGED HEALTH SERVICES - IN, MANAGED HEALTH SERVICES - WI, PEACH STATE HEALTH PLAN, SUNFLOWER STATE HEALTH PLAN, SUNSHINE HEALTH, SUNSHINE STATE HEALTH PLAN, SUPERIOR HEALTHPLAN, ALLWELL, and HNNC.