Multiple Payers - FREEDOM HEALTH PLAN, FRH-FREEDOM HEALTH INC., OPT-OPTIMUM HEALTHCARE INC. - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Feb 18, 2026 - 15:20 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Feb 18, 2026 - 14:13 EST
This incident affected: FREEDOM HEALTH PLAN.
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