Multiple Payers - WELLCARE PRIME BY ABSOLUTE TOTAL CARE, Wellcare, AMBETTER FROM FIDELIS CARE, WELLCARE NEW YORK, WELLCARE OF NORTH CAROLINA, WELLCARE NORTH CAROLINA BY CELTIC HEALTH PLAN, WELLCARE DELAWARE, WELLCARE NC, Absolute Total Care Behavioral ...

Incident Report for Payer Notifications

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors.
Customers are receiving timeout errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 21, 2026 - 09:12 EDT
This incident affects: Wellcare, WELLCARE PRIME BY ABSOLUTE TOTAL CARE, AMBETTER FROM FIDELIS CARE, WELLCARE NEW YORK, WELLCARE OF NORTH CAROLINA, WELLCARE NORTH CAROLINA BY CELTIC HEALTH PLAN, WELLCARE DELAWARE, WELLCARE NC, Absolute Total Care Behavioral Health Medicaid, WELLCARE KENTUCKY, Sunflower Health Plan Behavioral Health Medicaid, MHS Health Wisconsin Behavioral Health Medicaid, TRILLIUM HEALTH RESOURCES, PEACH STATE HEALTH PLAN BEHAVIORAL HEALTH MEDICAID, Superior HealthPlan Behavioral Health Medicaid/CHIP, MeridianComplete, Buckeye Health Plan Behavioral Health Medicaid, YOUTHCARE HEALTHCHOICE ILLINOIS, WELLCARE BY OHANA HEALTH PLAN, NH Healthy Families Behavioral Health Medicaid, Home State Health Plan Behavioral Health Medicaid, Managed Health Services - IN Behavioral Health Medicaid, Magnolia Health Behavioral Health Medicaid, WELLCARE BY MERIDIAN MICHIGAN, WELLCARE BY MERIDIAN ILLINOIS, WELLCARE BY HEALTH NET, WELLCARE IOWA, WELLCARE NEW JERSEY, WELLCARE BY DELAWARE FIRST HEALTH, WELLCARE BY ABSOLUTE TOTAL CARE, WELLCARE BY BUCKEYE HEALTH PLAN, and WELLCARE BY SUPERIOR HEALTH PLAN.