Multiple Payers - 60054, AETNA, CORPORATE BENEFIT SERVICES OF AMERICA (CBSA), BANNER HEALTH, MTAIN - Multiple Transactions - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Mar 20, 2026 - 01:28 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036 errors.
Customers are receiving Invalid Response errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Mar 20, 2026 - 00:35 EDT
This incident affected: AETNA, 60054, BANNER HEALTH, and CORPORATE BENEFIT SERVICES OF AMERICA (CBSA).