Multiple Payers - TRICARE WEST REGION, PGBA, TRICARE WEST - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 19, 2025 - 05:23 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AV03/AAA*42/VT07_037 errors.
Customers are receiving AV03/AAA*42/VT07_037 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Nov 18, 2025 - 14:14 EST
This incident affected: PGBA and TRICARE WEST REGION.