Multiple Payers - Wellcare, WELLCARE OF NORTH CAROLINA, WELLCARE KENTUCKY, WELLCARE NEW YORK, 'OHANA HEALTH PLAN, WELLCARE BY OHANA HEALTH PLAN, WELLCARE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth,...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted May 18, 2026 - 21:44 EDT

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 18, 2026 - 13:18 EDT
This incident affected: Wellcare.