FLORIDA BLUE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 03, 2025 - 16:54 EST

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Nov 03, 2025 - 15:55 EST
This incident affected: FLORIDA BLUE, OTHER BLUE PLANS, and FLORIDA BLUE MEDICARE.