Multiple Payers - UNITED HEALTHCARE, PREFERRED CARE PARTNERS, UMR (FKA UMR WAUSAU), OPTUM MEDICAL NETWORK (LIFEPRINT NETWORK), 36273, SUREST, MCLAREN HEALTH PLAN, UMR, ARIZONA PHYSICIANS IPA, MEDICA, CAPITAL DISTRICT PHYSICIANS HEALTH PLAN (CDPHP), SCO...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Feb 02, 2026 - 00:53 EST

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036 errors.
Customers are receiving Invalid Response errors.
Next Steps and ETA for resolution:
There is no after hours support for this payer. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Feb 01, 2026 - 23:58 EST