Multiple Payers - HEALTH PLAN SAN JOAQUIN, BLUE SHIELD OF NORTHEASTERN NEW YORK, HAPMC, VIVA, KSRA, LA CARE HEALTH PLAN, HLTPM, NY, CORESOURCE (FMH), AmeriHealth Administrators, USAAM, NV, AETNA SENIOR SUPPLEMENTAL INSURANCE, ELDERPLAN, HSBS, SHSC, SEL...

Incident Report for Payer Notifications

Resolved

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
As of 6/26/2026, 3:40:00 AM we are seeing successful transactions. We are considering this issue resolved.
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Jun 26, 2026 - 03:48 EDT
This incident affected: HAPMC, HLTPM, AmeriHealth Administrators, HEALTH PLAN SAN JOAQUIN, BLUE SHIELD OF NORTHEASTERN NEW YORK, VIVA, KSRA, LA CARE HEALTH PLAN, NY, CORESOURCE (FMH), USAAM, NV, AETNA SENIOR SUPPLEMENTAL INSURANCE, ELDERPLAN, HSBS, SHSC, SELHT, KSRCS, and LOUISIANA MEDICAID.