BLUE CROSS COMMUNITY OPTIONS - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Feb 19, 2026 - 14:32 EST

Identified

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, HCSR Outpatient Auth, HCSR Inpatient Auth and Health Care Services Inquiry transactions failing with Timeout/Invalid\Blank Response errors.
Customers are receiving AV07/VT06_036 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Feb 19, 2026 - 10:30 EST