Multiple Payers - AETNA, BANNER HEALTH - Multiple Transactions - HCSR Inpatient Auth and HCSR Outpatient Auth transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jan 28, 2026 - 08:11 EST

Identified

We are seeing HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with AAA*42/AV07 errors.
Customers are receiving AAA*42/AV07 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jan 28, 2026 - 05:39 EST
This incident affected: AETNA and BANNER HEALTH.