BLUECROSS BLUESHIELD (BCBS) OF HAWAII - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Aug 28, 2025 - 15:28 EDT

Monitoring

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeouts.
Customers are receiving AV01/VT05t errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Aug 27, 2025 - 09:53 EDT