This page is designed to provide information on any known Availity
Trading
Partner transaction issues and scheduled maintenance. Availity periodically attempts to reconnect to
Trading
Partners and will update status of those Trading Partners when the connections are
successful.
Multiple Payers - AETNA BETTER HEALTH, MERCY CARE ARIZONA, AETNA BETTER HEALTH KENTUCKY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: As of 6/20/2026, 2:00:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Posted Jun 20, 2026 - 02:17 EDT
This incident affected: MERCY CARE ARIZONA, AETNA BETTER HEALTH, and AETNA BETTER HEALTH KENTUCKY.