Multiple Payers - IMAGINE360 ADMINISTRATORS (GPA), EMPLOYEE BENEFIT MANAGEMENT SYSTEM (EBMS) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jan 13, 2026 - 17:15 EST

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with invalid responses.
Customers are receiving VT06_013 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jan 12, 2026 - 07:59 EST