Multiple Payers - HORIZONBCBSNJ_WEB, BCNJC, HORIZON BCBS NEW JERSEY - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 18, 2026 - 00:09 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing due to timing out while waiting for a response.
Customers are receiving AV01/VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 17, 2026 - 09:51 EDT