Multiple Payers - MOLINA HEALTHCARE NEW YORK (TOTAL CARE NEW YORK), MOLINA HEALTHCARE MISSISSIPPI, PASSPORT HEALTH PLAN BY MOLINA HEALTHCARE - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Mar 11, 2026 - 08:08 EDT

Update

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving timeout errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Mar 11, 2026 - 02:21 EDT

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving timeout errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Mar 11, 2026 - 01:00 EDT
This incident affected: PASSPORT HEALTH PLAN BY MOLINA HEALTHCARE.