Multiple Payers - OPT-OPTIMUM HEALTHCARE INC., FRH-FREEDOM HEALTH INC., FREEDOM HEALTH PLAN - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted May 16, 2026 - 17:57 EDT

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 16, 2026 - 03:17 EDT
This incident affected: FREEDOM HEALTH PLAN.
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