This page is designed to provide information on any known Availity
Trading
Partner transaction issues and scheduled maintenance. Availity periodically attempts to reconnect to
Trading
Partners and will update status of those Trading Partners when the connections are
successful.
We are seeing Claim Status Inquiry transactions failing with E2:689 errors. Customers are receiving E2:689 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Posted Apr 27, 2026 - 05:08 EDT
Identified
We are seeing Claim Status Inquiry transactions failing with E2:689 errors. Customers are receiving E2:689 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.