WELLPOINT - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jan 01, 2026 - 09:39 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*80 errors.
Customers are receiving AAA*80 errors.
Next Steps and ETA for resolution:
We are seeing an increase in Eligibility and Benefits Inquiry transactions failing due to Blue Exchange maintenance. We will continue to monitor transactions and update with any changes.
Availity continues to monitor for resolution.
Posted Jan 01, 2026 - 02:10 EST
This incident affected: OTHER BLUE PLANS ANTHEM - WI, ANTHEM - MO, ANTHEM - WI, OTHER BLUE PLANS EMPIRE BCBS - NY, OTHER BLUE PLANS - BCBSGA, OTHER BLUE PLANS ANTHEM - IN, OTHER BLUE PLANS ANTHEM - KY, OTHER BLUE PLANS ANTHEM - ME, OTHER BLUE PLANS ANTHEM - MO, OTHER BLUE PLANS ANTHEM - NH, OTHER BLUE PLANS ANTHEM - NV, OTHER BLUE PLANS ANTHEM - OH, OTHER BLUE PLANS ANTHEM - VA, ANTHEM - CA, ANTHEM - CO, ANTHEM - CT, BLUECROSS BLUESHIELD OF GEORGIA, ANTHEM - NV, ANTHEM - IN, ANTHEM - KY, ANTHEM - ME, ANTHEM - NH, EMPIRE BC - NY, ANTHEM - OH, ANTHEM - VA, EMPIRE BCBS - NY, AMERIGROUP, DELL CHILDRENS HEALTH PLAN, MANAGED CARE SERVICES MCS - CA, OTHER BLUE PLANS ANTHEM - CA, OTHER BLUE PLANS ANTHEM - CO, OTHER BLUE PLANS ANTHEM - CT, OTHER BLUE PLANS EMPIRE BC - NY, and UNICARE.