FLORIDA BLUE - Multiple Transactions - HCSR Detailed Auth/Referral, Eligibility and Benefits Inquiry and Health Care Services Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Sep 04, 2026 - 23:35 EDT

Identified

We are seeing HCSR Detailed Auth/Referral, Eligibility and Benefits Inquiry and Health Care Services Inquiry transactions failing with timeout errors.
Posted Sep 04, 2026 - 21:05 EDT
This incident affected: FLORIDA BLUE and OTHER BLUE PLANS.